What we can help with
Use the public email for questions about how a workspace behaves, a reproducible interface problem, browser compatibility, privacy information, legal notices, or a general product enquiry.
- Name the PDFmint tool and the language you were using.
- Describe what you expected and what happened instead.
- Include the browser and device type when the issue is technical.
- Share the visible error message, but remove filenames and private details.
Before contacting support
Try the action once in an up-to-date browser and confirm that the file meets the limits shown inside the workspace. Protected, signed, malformed, very large, or unsupported files may be rejected to preserve an honest result.
If a result was created but not downloaded, check the browser's download permissions. Refreshing or closing the workspace can remove a temporary in-browser result.
Protect your information when writing
A support email leaves the PDFmint website and is handled by the sender's and recipient's email providers. Keep the message limited to the information needed to understand the question.
Never send a document password, an identity document, financial information, a confidential business file, or the file you were processing. A screenshot should be cropped or redacted before it is attached.
Who receives the enquiry
Skentia Technologies, based in Ajman, United Arab Emirates, operates PDFmint. info@pdfmintpro.com is the designated public address for product, support, privacy, and legal enquiries.
No response-time guarantee is offered. Messages are reviewed according to their subject and the information available.